Merdian Marine & Cargo Insurance Group

Frequently Asked Questions

Find answers to common questions about our shipping, warehousing, and logistics services. Can't find what you're looking for? Contact our Athens team.

Ocean Freight

Container Sales & Rental

Warehousing

Customs & Documentation

Tracking & Support

Pricing & Payment

Still Have Questions?

Our Athens-based team is here to help. Contact us directly for personalized assistance.

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Frequently Asked Questions

Ocean Freight

What's the difference between FCL and LCL?

How long does ocean freight take from Athens?

What documents are required for ocean shipping?

Do you offer door-to-door ocean freight service?

Container Sales & Rental

What container grades do you offer?

Can I inspect a container before purchasing?

What are the rental terms?

Do you offer specialized containers?

Warehousing

Where are your warehouses located?

Do you offer temperature-controlled storage?

What value-added services do you provide?

How do I access my inventory information?

Customs & Documentation

Do you handle customs clearance?

What is an HS code and why is it important?

How long does customs clearance typically take?

Do you provide cargo insurance?

Tracking & Support

How can I track my shipment?

What if my shipment is delayed?

Is customer support available 24/7?

How do I file a claim for damaged cargo?

Pricing & Payment

How are shipping rates calculated?

What payment terms do you offer?

Are there any hidden fees?

Do you offer volume discounts?

Still Have Questions?