Privacy Policy

1. Introduction

Merdian Marine & Cargo Insurance Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping and logistics services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Company name and business registration details
• Shipping addresses and billing information
• Payment card details (processed securely through our payment providers)
• Customs documentation and import/export information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms

3. How We Use Your Information

• Process and manage your shipping orders
• Provide tracking information and delivery updates
• Communicate with you about your shipments
• Process payments and prevent fraud
• Comply with customs and regulatory requirements
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Respond to customer service inquiries

4. Information Sharing

We may share your information with:

• Shipping Partners: Carriers, freight forwarders, and logistics providers to fulfill your shipments
• Customs Authorities: As required for international shipments and regulatory compliance
• Payment Processors: To securely process your transactions
• Service Providers: Third parties who assist in operating our business
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments and audits
• Employee training on data protection

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., customs records must be kept for 7 years).

8. International Transfers

As a global logistics company, we may transfer your data to countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us: